Shipping Policy
At Alice & Juliette Vancouver, we aim to deliver your order as quickly, safely, and smoothly as possible. Below you will find all important information regarding our shipping and delivery process.
Processing Time
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking details so you can follow your package every step of the way.
Delivery Time
The average shipping time is 3–10 business days, depending on your location. Please note that delivery may occasionally take longer during busy seasons, holidays, or due to customs procedures and unforeseen circumstances.
We always do our best to ensure your order arrives in perfect condition and within the expected timeframe.
Shipping Method & Origin
All orders are shipped directly from our trusted international supplier. This allows us to offer a wide variety of fashion products at competitive prices and ensures access to the latest trends.
Because of this international shipping process, customs duties or import fees may apply depending on the destination country. These charges, if applicable, are the responsibility of the customer.
Shipping Costs
Shipping costs are clearly displayed at checkout and are based on factors such as:
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Package weight
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Delivery destination
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Selected shipping method
We strive to keep shipping costs transparent and fair at all times.
Responsibility During Shipping
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If the tracking information confirms that the package has been delivered, responsibility for the order transfers to the customer.
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Customers must carefully check their shipping address before completing the purchase.
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Any address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions regarding shipping, tracking, or delivery, please contact our support team:
Company Name: Alice & Juliette Vancouver
Email: info@aliceandjuliettevancouver.com
We are always happy to assist and ensure you have a smooth and enjoyable shopping experience.