Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Alice & Juliette Vancouver. By accessing and using our website, you agree to the terms outlined below. If you do not agree with any part of these terms, please do not use our services.

1. Applicability

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all products, services, and transactions offered by Alice & Juliette Vancouver.

2. Product Information

We strive to present all products as accurately and clearly as possible. This includes detailed descriptions, sizing, and images. However, minor differences in color, materials, or appearance may occur due to screen settings or production variations. Typographical errors or inaccuracies may occasionally happen, and we reserve the right to correct them at any time.

3. Ordering & Payment

Orders will only be processed after full payment has been received. Available payment methods may vary depending on your location. Customers are responsible for ensuring that their selected payment method is supported in their country.

We use secure and trusted payment providers to ensure that your transactions are safe and protected.

4. Processing & Delivery

We aim to provide a smooth and reliable delivery experience:

  • Processing time: 1–3 business days

  • Shipping time: 3–10 business days (depending on your location)

  • Orders are shipped directly from our international supplier to offer you competitive prices and access to a wide range of fashion products.

Please note that delivery times may vary due to customs procedures, holidays, or unforeseen circumstances.

5. Returns & Cancellations

For all details regarding returns, refunds, and cancellations, please refer to our separate Return Policy. By placing an order, you agree to these conditions.

6. Liability

We are not responsible for loss, delay, or damage during shipping when the tracking information confirms that the package has been delivered to the address provided by the customer. Customers must carefully check their shipping details before completing the order.

7. Intellectual Property

All content on this website, including but not limited to text, images, branding, logos, and designs, is the property of Alice & Juliette Vancouver and may not be copied, reproduced, or used without written permission.

8. Complaints Procedure

If you have any complaints or concerns, please contact us in writing at:

Email: info@aliceandjuliettevancouver.com

We aim to respond to all complaints within 5 business days and work towards a fair and satisfactory solution.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands. Any disputes arising from or related to these terms shall be handled by the competent courts in the Netherlands.

We are committed to transparency, quality, and customer satisfaction at Alice & Juliette Vancouver, and we appreciate your trust in our brand.